Refund a payment

Transactions page

Navigate to the Transactions page.

1. Locate the transaction you wish to refund and scroll to the right to find the Refund button.
2. Click the Refund button to open the refund confirmation window.

Refund window

The refund window will display the following transaction details:

• ID: Unique identifier of the transaction.
• Created at: Date and time of the transaction.
• Type: Payment method used (e.g., Apple Pay, VISA).
• Amount: Total transaction amount.
• Status: Current transaction status (e.g., Success, Partial Refunded).
• Amwal Fee: Fee charged by Amwal for processing.
• Amwal Fee VAT: VAT applied to the Amwal fee.
• Merchant Payout: Amount paid out to the merchant after fees.

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Partial Refund Amount

Enter the amount you wish to refund if issuing a partial refund.

⚠️ Finalizing the Refund

1. Review the details to ensure accuracy.
2. Click the REFUND button to process the refund if everything is correct.
3. Click CANCEL if you choose not to proceed.

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Refund Limitations

Refunds must be processed within the following timeframes:

• Mada Cards: Within 30 days.
• Other Cards: Within 60 days.