Refund a payment

Transactions page

Open the Transactions page to find the payment you want to refund.

1. Find the transaction you want to refund, then scroll to the right side of the row.
2. Click Refund to open the refund confirmation window.

Refund window

The refund window shows the transaction details you need to review before confirming the refund.

• ID: The unique transaction identifier.
• Created at: The date and time the transaction was created.
• Type: The payment method used, such as Apple Pay or VISA.
• Amount: The total transaction amount.
• Status: The current transaction status, such as Success or Partial Refunded.
• Amwal Fee: The fee charged by Amwal for processing the transaction.
• Amwal Fee VAT: The VAT applied to the Amwal fee.
• Merchant Payout: The amount paid to the merchant after fees.

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Partial Refund Amount

Enter the amount you want to refund when processing a partial refund.

⚠️ Finalizing the Refund

1. Review the transaction details and refund amount.
2. Click REFUND to process the refund if the details are correct.
3. Click CANCEL if you do not want to continue.

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Refund Limitations

Process refunds within these timeframes:

• Mada Cards: Within 30 days.
• Other Cards: Within 60 days.