Magento Online Refund Process

This guide provides step-by-step instructions for initiating a refund online with Amwal in Magento.

Step 1: Access Admin Panel

  • Log in to the Magento Admin Panel.

Step 2: Manage Orders

  • Go to Sales > Orders.

Step 3: Locate the Order and Access Invoice

  • Find the order you want to process a refund for.
  • Click on the order to view its details.

Step 3

Step 4: Create a Credit Memo from Invoice

  • Inside the order, locate the invoice and click on it to view the invoice details.
  • Click on the Credit Memo button to create a credit memo.

Step 4

Step 5: Select Items for Refund

  • Choose the items and quantities to refund by marking the checkboxes next to each item.
  • Specify the refund amount for each item.

Step 5

Step 6: Apply Refund

  • Enter the refund amount for each item, considering any partial refunds.
  • Click in the refund button to refund with Amwal
    Hint: if you click on refund offline instead, the refund won’t be processed by Amwal automatically. You will need to do that separately on Amwal merchant dashboard.

Step 6

Step 7: Review Refund Status

  • Monitor the refund status and ensure the refund is processed correctly.

Step 7