Magento Online Refund Process

Step 1: Access Admin Panel

• Log in to the Magento Admin Panel.

Step 2: Manage Orders

• Go to Sales > Orders.

Step 3: Locate the Order and Access Invoice

• Find the order you want to process a refund for.
• Click on the order to view its details.

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Step 4: Create a Credit Memo from Invoice

• Inside the order, locate the invoice and click on it to view the invoice details.
• Click on the Credit Memo button to create a credit memo.

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Step 5: Select Items for Refund

• Choose the items and quantities to refund by marking the checkboxes next to each item.
• Specify the refund amount for each item.

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Step 6: Apply Refund

• Enter the refund amount for each item, considering any partial refunds.
• Click in the refund button to refund with Amwal
  Hint: if you click on refund offline instead, the refund won’t be processed by Amwal automatically. You will need to do that separately on Amwal merchant dashboard.

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Step 7: Review Refund Status

• Monitor the refund status and ensure the refund is processed correctly.

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