Refund online transaction

Process refunds for online transactions including invoices, subscriptions, e-commerce orders, and other remote payments. Essential for customer service, returns processing, and dispute resolution.

Online Refund Use Cases:

  • Process customer return requests for e-commerce orders
  • Handle subscription cancellation refunds
  • Resolve payment disputes and chargebacks
  • Correct invoice payment errors
  • Manage partial refunds for damaged goods
  • Customer service refund approvals

Important Notes:

  • Refunds can only be processed for completed transactions
  • Refund amount cannot exceed the original transaction amount
  • Processing time varies by payment method (cards, bank transfers, etc.)
  • Refund reference number should be provided to customers for tracking
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