Dashboard Overview

The Amwal Merchant Dashboard is your centralized control center for managing day-to-day payment operations, customer transactions, payment links, and financial reconciliation.

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Key Dashboard Sections

1. Live Transactions

• Real-Time Monitoring: View all inbound transactions with live statuses (Paid, Pending, Failed).
• Transaction Details: Click on any transaction ID to view:
  • Selected installment tenure (e.g. 6 Months @ 0%)
  • Issuing Bank (Al Rajhi, SNB)
  • Authorized customer details and order references
  • Net payout calculation and fee breakdown

2. Standalone Payment Links

Create installment payment links for remote sales, social commerce (Instagram, WhatsApp), or customer service:

1. Click Payment Links > Create Payment Link.
2. Enter the Amount (SAR), Customer Phone/Email, and optional Order Reference.
3. Select an assigned Branch (if applicable).
4. Click Generate Link to copy or automatically send via SMS/WhatsApp.
5. When the customer opens the link, they choose their bank installment plan and pay securely.

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3. Processing Refunds

Amwal allows merchants to issue partial or full refunds directly from the dashboard:

Refund Types:

1. Full Refund: Reverses the entire purchase amount. The issuing bank cancels the remaining installment schedule and credits any already-billed installments back to the cardholder.
2. Partial Refund: Specify the exact refund amount in SAR. The bank automatically adjusts the monthly installment schedule accordingly.

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4. Statements & Financial Reports

Export audit-ready financial records under Statements & Reports:

• Monthly Settlement Statements: Reconciled transaction listings with gross volume, fees, and net bank payouts.
• VAT Invoices: SAMA and ZATCA compliant electronic VAT tax invoices.
• Direct Export: Download statements in PDF or CSV/Excel format for accounting software integration.