Process refunds for online transactions including e-commerce orders, invoices, subscriptions, and remote payments. Essential for customer service, order management, and financial reconciliation.

Online Refund Use Cases:

• Process product returns and exchanges
• Handle subscription cancellations and prorations
• Resolve customer disputes and chargebacks
• Correct billing errors and overcharges
• Process goodwill refunds for customer satisfaction
• Handle failed deliveries and shipping issues

Important Notes:

• Online refunds may take 3-5 business days to process depending on payment method
• Customers receive email notification with refund reference
• Refunds are tracked for financial reporting and reconciliation
• Some payment methods (bank transfers) may have longer processing times
• Partial refunds are supported for order modifications